Returns

Returns and exchanges

If, for any reason, purchasers are unhappy with their item upon its arrival, it can be returned to the club within 28 days of receipt in an unworn/unused condition for a full refund or exchange.

The club is unable to exchange or refund a custom-printed shirt or accept responsibility if a member of the squad leaves the club or changes his squad number. Therefore, personalised shirts may only be returned if faulty. Unsuitable sizes cannot be returned once the item has been personalised.

Returns should be marked for the attention of the Charlton Athletic mail-order department, The Valley, Floyd Road, London SE7 8BL.

We advise purchasers to return goods by Special Delivery, as the club cannot accept any responsibility for items lost in the post. All postal charges are the responsibility of the customer, unless the goods being returned are faulty.

Every effort is made to ensure that product prices, descriptions and postal charges outlined on the website are correct.